Shipping & Returns
Currently we're offering free shipping on all orders within the UK. Shipping normal takes 2-3 days from your order, but please be aware that we ship items ourselves, so during holidays and at busier times (such as during a promotion) please allow extra time for delivery. If you have specific delivery requirements, please email us at email@example.com and we'll do our best to accommodate your request.
We offer shipping to all European destinations for a flat fee of £10. Please allow 3-5 days from the date your order is shipped.
Rest of World
We can ship to all international destinations for a flat fee of £20. Please allow 5-7 days from the date your order is shipped (although in many cases it will be quicker).
If you are in any way unhappy with your goods please email us at firstname.lastname@example.org and we can arrange for the goods to be returned.
Full price items
We are happy to offer an exchange or refund on any unsuitable items within 28 days of receipt, provided they are unworn and in resale-able condition, with all original labels and swing tickets attached. Please include the original dispatch note supplied with your delivery.
Sale and clearance items
Sale or clearance items or items bought with discount promotion (such as a seasonal discount code) can be returned under the same hassle free policy as full priced items, except we ask that they are returned within 14 days of delivery.
Refunds and exchanges
Refunds exclude all shipping costs. Exchanges are only offered for the same style in a different size or colour, if you wish to exchange for a different style we ask that you request a refund and place a new order for the new item.
Returns that are damaged or soiled, washed, altered or worn (other than to try them on) may not be accepted and may be sent back to the customer and/or a refund refused. When we have received your returned items we can arrange processing. We will email you to confirm the approval of your refund. We will issue a refund by the same payment method made as your order within 30 days of receiving the return.