Returns
Returns Policy
If you are not 100% satisfied with your purchase you can return your goods for whatever reason, no questions asked. You have 28 days, from the date of receipt, to return your items to us.
Items must be returned in 'perfect sellable condition’. We do not expect the garments to be necessarily plastic wrapped and perfectly folded, but we are certainly unable to accept items for return if;
- Tags have been removed.
- They are marked, soiled, stretched, bleached or damaged in any way.
- They are scented with aftershave, perfume, deodorant or smoke.
- They have been worn or washed
- Shoes have been worn outside.
- The inner sole is covered in sock fluff or hair.
- The shoe box has been used directly as the postal box - is visibly marked and/ or damaged.
- The Product Presentation box has been used directly as the postal box - is visibly marked and/or damaged.
- For hygiene reasons we cannot accept returns for underwear and socks unless faulty.
We reserve the right to refuse a return if we deem it to be in an unsuitable condition, and the items may be returned to you at your own cost.
Returns Address
Please send all returns to the address below:
Good Measure, Unit 2, Park View, Alder Close, Eastbourne, East Sussex, BN23 6QE, United Kingdom.
Notifications, Exchanges And Refunds.
Please allow 2-3 working days for the parcel to be processed by us and a further 2-3 working days for us to process your refund. During peak periods such as Black Friday and Christmas returns please allow 5-7 working days for your return to be processed. If we are able to fulfil your exchange, we will send you an email to confirm that this has been processed for you. Your exchange order will be dispatched using our Royal Mail 2-3 working day service. If your exchange is no longer in stock we will issue you with a refund for your return and confirm via email. All refunds are final and cannot be reversed. If we are processing a refund for your return we will notify you via email as soon as it has been actioned. Please allow 3-5 working days for the funds to be available again in your bank account.
Faulty Goods
The customer must inform us if there are any damaged or faulty items inside your parcel within 24 hours of the parcel being delivered. The item/s may need to be returned to us and must come back to Good Measure in original condition ie, unworn, unwashed, tags attached etc.
Please contact Customer Services immediately so we can help resolve the issue.
Generally if a defect is going to become apparent, it will be relatively quickly. We cannot accept returns due to excessive wear or the misuse of a product. All items returned as faulty are subject to inspection by Good Measure before we can confirm if this will be accepted. Sometimes we will need to send the goods back to the manufacturer for an additional inspection. As we buy the products directly from the brands themselves, we go by the brands warranty policy for all faulty items. If the brand will not accept the fault under its warranty, we are unable to accept the item back.
If an item has been received faulty or becomes faulty after wear, please contact us as soon as this becomes apparent. If the item is deemed as faulty and is able to be returned back to us for a warranty claim, we will provide a free returns label to UK customers and agree to cover sufficient postage for our international customers. If a faulty item is returned back to us without speaking with us first we will not be able to honour the free postage or cover any returns costs that you pay.
Cancellations
If you want to cancel your order please notify us asap. If the cancellation is requested before your order is dispatched we will issue a full refund upon your instruction. If you notify us that you wish to cancel your order after it has dispatched we are unable to process this. If this is the case you can return your order using the returns information above.